Terms of Use

Last updated: May 2026

Welcome to the Pinnacle Hotel at the Pier website. These Terms of Use ("Terms") set out the rules for visiting this website and for booking or inquiring through it. Throughout, "the Hotel," "we," "us," and "our" refer to Pinnacle Hotel at the Pier, located on the North Vancouver waterfront; "you" refers to anyone who accesses the site.

Accepting These Terms

By browsing this website, making a reservation, or submitting an inquiry, you agree to these Terms and to our Privacy Policy. If you do not agree with them, please do not use the site. If you are using the site on behalf of a company or organization, you confirm you have the authority to accept these Terms for them.

Changes to the Site & These Terms

Our waterfront is always evolving, and so is this site. We may update, add to, or remove parts of the website, and we may revise these Terms at any time. The version posted here, with the date above, is the one that applies. Continuing to use the site after a change means you accept the updated Terms, so it is worth checking back from time to time.

Reservations, Rates & Availability

Room reservations made through this site are processed by our booking provider, SynXis (Sabre Hospitality), and are also governed by the rate, deposit, and cancellation terms shown to you at the time of booking. Rates and availability are displayed in good faith but are not guaranteed until your reservation is confirmed, and they may change without notice. In the rare event of an obvious pricing or typographical error, we reserve the right to correct it and to decline or cancel an affected reservation, with any amount you have paid refunded.

You agree to provide accurate, current, and complete information when you book or inquire, and to be responsible for all activity carried out under your reservation.

Using the Site Responsibly

Please use this website only for lawful purposes and in a way that does not interfere with anyone else's use of it. You agree not to attempt to gain unauthorized access to our systems, disrupt the site, scrape or harvest content or data, or use the site to transmit anything harmful, misleading, or unlawful.

Information & "As Is" Basis

We work to keep the descriptions, photography, rates, and other details on this site accurate and current, but we do not warrant that everything is complete, error-free, or always up to date. Photographs and illustrations are representative and actual rooms, spaces, menus, and amenities may differ. The site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, the Hotel and its owners, operators, and staff will not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this website, including any errors in content, interruptions of service, or issues arising from third-party services linked or used through the site. Nothing in these Terms limits liability that cannot be limited under applicable law.

Our Content & How You May Use It

All content on this site, including text, photography, graphics, logos, the Pinnacle Hotel at the Pier name and marks, and the overall design, is owned by or licensed to the Hotel and is protected by copyright and trademark law. You may view and print pages for your own personal, non-commercial use in planning a stay or event with us. You may not copy, reproduce, republish, distribute, or use our content or marks for any other purpose without our prior written permission.

Links to Other Sites

This site may link to websites we do not operate, such as our booking provider, partners, or local attractions. We provide these links for convenience only; we do not control those sites and are not responsible for their content, accuracy, or practices. Visiting a linked site is at your own risk and subject to that site's own terms.

Indemnity

You agree to indemnify and hold harmless the Hotel and its owners, operators, and staff from any claims, losses, or expenses (including reasonable legal fees) arising out of your misuse of the site or your breach of these Terms.

Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. You agree that the courts of British Columbia have jurisdiction over any dispute relating to this website or these Terms.

General

If any part of these Terms is found to be unenforceable, the rest remain in full effect. Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and the Hotel. These Terms, together with our Privacy Policy and any reservation terms presented at booking, make up the entire agreement between you and the Hotel regarding your use of this site. We may suspend or end your access to the site at any time if we believe you have breached these Terms.

Contact Us

Questions about these Terms? Reach us at:

Pinnacle Hotel at the Pier
138 Victory Ship Way, North Vancouver, BC V7L 0B1
+1 604-986-7437
Send us a message