Everything You Need to Know
Find answers to common questions about accommodations, hotel amenities, parking,
pet-friendly stays, local transportation, and exploring North Vancouver during your stay.
Rooms & Accommodations
Do your guest rooms have water views?
Do you have non-smoking rooms?
Do guest rooms include mini fridges?
Are microwaves available?
Are cribs and rollaway beds available?
Are accessible rooms available?
Accessible room features include:
- Lower wash basin
- Lower shower head
- Bathtub with grab bars
- Shower chair available upon request
- Visual alarm strobes
- Entrance door width: 33"
- Washroom door width: 31½"
- Basin height: 33½"
What other in-room amenities and services are available?
- Ice machines are located on the 4th and 6th floors
- Iron and ironing boards are available in all guest rooms
- Daily housekeeping service is available from 8:00 AM to 4:00 PM
- Steamers are available upon request
- Laundry service is outsourced and same-day return is available for items submitted before 9:00 AM
Amenities & Services
Is Wi-Fi complimentary?
Is the hotel pet friendly?
Is in-room dining available?
Does the restaurant offer a kid's menu?
Does the hotel have a pool or fitness facilities?
Hours:
- Pool: 5:00 AM – 11:00 PM
- Fitness Centre: 6:00 AM – 11:00 PM
Parking & Transportation
Is guest parking available?
Is EV charging available?
Is event parking available?
How do I get to/from the Cruise Terminal?
How do I get to/from Vancouver International Airport (YVR)?
How do I get to downtown Vancouver?
How do I get to Grouse Mountain?
Arrival & Departure Experience
What time is check-in?
What time is check-out?
Can I request early check-in or late check-out?
Is luggage storage available?
Meetings, Events & Weddings
Does the hotel host meetings and events?
Can weddings be hosted at the hotel?
About the North Shore
Why is there a yellow crane in The Shipyards District?
Want to learn more? Read our blog, The Story Behind North Vancouver's Iconic Yellow Crane, to discover how this historic landmark helped shape North Vancouver's waterfront.
Book Direct
& Unlock Exclusive Perks
As a Pinnacle Rewards Club Member, enjoy your choice of a signature bottle of wine or a $30 dining credit to enjoy during your stay, plus 10% off dining at our Pinnacle Restaurants.

Enjoy a bottle of our signature red or white wine as a welcome upon arrival.

Enjoy a $30 dining credit toward lunch or dinner at The Lobby Restaurant.
Enjoy our best available rate, exclusively for Pinnacle Club Members with every stay.


